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Additional Services

Customer Service:

Spain +34 934-813-577
United Kingdom: 0-800-520-0319
United States: 1-877-505-9161
Italy: +34 934-813-577
Canada: 1-877-352-9155
Australia: +61-280-149-124
Switzerland: +41-435-080-516
Austria: +43-720-881-675

Other countries: +34-934-813-577

Opening hours: 11:00 - 20:00 Monday - Sunday

Frequently asked questions (FAQ)

How do I search for an accommodation?
Select arrival date and departure date and the number of people staying in the apartment .Then press “search”. On the next page, a list of all available apartments will be displayed. All apartments displayed on this page are available to be rented on the days you have entered.

How do I make a booking for an apartment?

Once you then take your travel dates into the search form and selected an apartment from the availability list, click on the words “go”. On the next page, you will be giving details of the apartment with the total cost of the stay. This price includes basic price up to 2 people, additional extra persons, seasonal price adjustments, discounts, local tax, agencies fees, water, gas, electricity and cleaning fee; except in monthly rentals, where gas, water and electricity fees are not included. Click on the words “book now” and continue to the booking page. On the booking page, you must fill in the form with your personal data. In order to complete the booking you must pay the amount indicated as “Payable now”. Your credit card will only be charged the amount indicated as “Payable now” once we verify all the information.

Is cleaning included in the total price?

Yes, a onetime cleaning fee is included in the total price for a onetime cleaning of the apartment. Our apartments are cleaned before and after our guests enter and leave the apartments. If you wish to have the apartment clean during your stay you must arrange this with the apartment owner or contact ComeToBarcelona.com. Generally, an extra cleaning costs €30.

When do I receive the address and contact details of the owner?
Once you have paid the “payable now” amount to reserve the apartment of your choice we will e-mail you the details of the apartment owner.

How much do I have to pay as a deposit?
Each apartment has a different rule regarding deposits. If an apartment requires a deposit this will be indicated in the apartment details and on the booking form page. This amount is to be paid to the owner when you receive the keys. The deposit is refunded when you leave the apartment.If you rent an apartment for a month there is an additional refundable deposit of €500. This will be used to pay the electricity, gas and water fees, which are not included in the total cost of the stay.

When will I be refunded the deposit paid?
The owner or contact person of the apartment will refund of the money you paid as a deposit when you return the keys to this person granted you have not caused any damage to the apartment.

How do I pay the prepayment?
To pay the prepayment stated as “Payable now” you must complete the booking form and insert your credit card details. We will charge the prepayment to your credit card when we had verified that the apartment is available. Follow the steps above indicated in the section “How do I make a booking for an apartment?”

What is provided in the apartment?
All of our apartments are fully equipped with kitchen, shower, toilet, towels and bed linen. Extra equipment such as TV, stereo, Internet and cable TV vary depending on the apartment. This information can be found in the detailed apartment description available for every apartment.

When do I receive a confirmation that my booking is confirmed?
Once you have entered your personal information and your payment details we verify the information provided and charge your credit card the amount of the prepayment. Once the prepayment has been charged we send you the complete confirmation of the booking which includes the owners/contact person’s details as well as the exact location of the apartment.

How do I receive the keys for the apartment?
Once you have received your booking a confirmation you must contact the property owner/contact person and arrange a time to pick up the keys. You must contact the owner/contact person at least four days prior to arriving at the apartment.

How do I cancel my apartment reservation?
To cancel the reservation you must contact ComeToBarcelona.com. We will then notify the apartment owner that you have cancelled your reservation.

Do I receive a refund if I cancel my accommodation reservation?
The amount which is refunded depends on the amount of time you cancel prior to the date of the reservation. Please read our terms and conditions for a detailed explanation of the refund amounts.

Where to leave the luggage?
If you are arriving early in the morning or leaving late you can store your luggage in our offices. This service is available from 10:00h to 20:00h everyday.