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Additional Services

 
Customer Service:

Spain +34 934-813-577
United Kingdom: 0-800-520-0319
United States: 1-877-505-9161
Italy: +34 934-813-577
Canada: 1-877-352-9155
Australia: +61-280-149-124
Switzerland: +41-435-080-516
Austria: +43-720-881-675

Other countries: +34-934-813-577

Opening hours: 11:00 - 20:00 Monday - Sunday

Conditions


The company has been established to provide an outstanding selection of quality serviced short stay apartments and related services to an international client base, as well as tourist information and services. We have negotiated the best possible rates for our guests and there are no hidden extras or booking fees involved. These are our own general Terms & Conditions, which covers general payment and booking terms:

Reservation confirmation
Once the prepayment is received, Apartment Barcelona will send a confirmation of the reservation via email within a few working hours (except on weekends) with the remaining balance due upon arrival. The confirmation will contain the name, address, telephone number and, if applicable, email of the apartment owner/representative.
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Arrival Times
Upon completing the reservation of an apartment, the client should supply us with the flight number and arrival time as the estimated arrival time at the accommodation. Upon arriving in Barcelona, the client should contact the representative directly to re-confirm the arrival time. In case of any delay or change in arrival time, the client should contact the representative. There is no refund in case of delay or early departure. Check-in time is from 3:00pm; check-out time is 11:00am. A late check-out fee of 1 extra night will be applied to check-outs after 11am. In order to have enough time to properly prepare the apartment for incoming guests, we cannot extend the check-out time past 11:00am. Please note that arrivals after 8:00pm carry a supplementary charge of 30 Euros and arrivals after midnight (00:00) will be charged an additional 45€.
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Keys
The keys to the accommodation will be handed over by the representative once the remaining balance has been paid, including the damage deposit and any other additional costs. All costs will appear previously in the reservation confirmation. When the keys are handed over to the client, he/she must supply a photocopy of his/her passport or identity card.
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Luggage deposit in the office
This service is not included in the rental price, however you may deposit your luggage in our check-in office during our opening hours for a small fee (from 3,50€ per piece of luggage).Our office is located in Calle Aragó 235, bajos,08007, Barcelona. The office opening hours are 9am to 8pm from Monday to Friday, and 11am to 8pm on Saturday and Sunday.
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Deposit
As already indicated in the reservation confirmation, in order to obtain the keys to the accommodation the customer must pay the indicated amount of deposit. This deposit will be return by the contact person after assuring that the accommodation is in the same conditions as when the customer entered.
As stated above, in order to obtain the keys to the accommodation, the client must pay the indicated amount of damage deposit. WHEN THE RESERVATION IS UNDER 7 DAYS the deposit should be paid by pre-authorization on a credit or debit card. This amount is blocked on the card for 7 days, after which time it will be automatically unblocked, provided the apartment has been left in an acceptable condition. For all rentals between 7 and 28 days the deposit will be taken on a credit or debit card and returned to the same card up to 7 days after leaving the apartment. For all rentals over 28 days, the damage deposit will be returned by bank transfer up to 30 days after leaving the apartment, once the apartment has been inspected and any necessary charges for utilities and/or damage to the apartment have been deducted.
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Bills
The consumption of water, electricity and gas in the apartment is included in the total price for all rentals up to 28 days. Any rentals for more than 28 days will be subject to a consumption charge, the meters will be read on arrival and departure and the price will be calculated accordingly.
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Occupancy
The number of persons occupying an apartment must coincide with the number of persons in the reservation confirmation. It is forbidden to make any changes to the number of persons from that which is indicated in the reservation without previously notifying Apartment Barcelona. If, after booking an apartment, you wish to INCREASE the number of guests, this will only be possible if the maximum capacity of the apartment has not already been reached. A new price will be calculated and a percentage of the price difference will have to be paid in order to confirm the modification. In the case that the client wishes to DECREASE the number of guests, the total price will remain the same.
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Changes to reservations
A. In case of cancellation, no refund will be made on the pre-payment. However, you will be able to change the dates of your rental period (subject to availability) of the same apartment, and 30 days in advance.

B. To avoid costs caused by unforeseen cancellations, we recommend that the client contract travel insurance. All cancellations must be communicated in writing to Apartment Barcelona via fax or email.

C. In case of force majeure or unforeseen circumstances (unscheduled building works, water damage, etc.) Apartment Barcelona reserves the right to transfer the client to an apartment of similar characteristics. In the case that the client does not agree with the new proposed apartment, he/she has the right to cancel the booking and receive a total refund. Apartment Barcelona will not be liable for further claims by the client.

D. If you wish to increase the number of nights in the apartment, you will be charged the same rate per person per night as in your original booking. However, please note that there will be no modification of the price for any decrease to the number of nights after the original reservation is made.
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Damages, deterioration and missing objects
The client is responsible during his/her stay for the condition of the apartment. As such, he/she is responsible for any type of breakage, deterioration or loss that is produced in the apartment, including, but not limited to, loss/damage to: furniture, appliances, keys, etc. The owner can demand the payment of reparations to or replacement of the object to which the deterioration and/or damage was caused, and this will be deducted from the deposit. If the damage deposit does not cover these costs, the client must pay the difference. Also, the client promises to respect the rules of the accommodation and those of the neighbours. The client promises to communicate immediately to the representative any damage, breakage or loss that is produced during his/her stay in the apartment.
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Cleaning
The renter promises to return the apartment in the same state of cleanliness as when he entered except for dirtiness incurred through normal and acceptable use of the accommodation. ComeToBarcelona.com can provide a cleaning service at an additional cost.
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Website Descriptions
The property owner provides all property descriptions. We make every effort to keep the information as accurate as possible through continued contact with the owner and periodical visits to the apartments. We don't take responsibility for inaccuracies that may occur but will act on behalf of our customers to communicate and resolve any issues with the property owner.
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Complications Upon Entry or During Stay
In the case that the client finds a problem in the apartment upon entry or during their stay, including unfinished cleaning services or broken/ missing items, it is the responsiblity of him or her to contact the owner of the property to resolve the issue as soon as possible. A resolution is garaunteed in a reasonable time period, or the client will be moved to a different apartment, subject to availability. Compensation cannot be awarded outside of the reservation stay if the proprietor has not been notified.
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